Returns

In Australia, consumers have the right to return a product if it is faulty, not fit for purpose, or doesn't match the description. This right is protected by the Australian Consumer Law (ACL). The customer is typically responsible for returning products that can be easily posted or returned. Businesses are responsible for the shipping costs or collection of larger or more difficult-to-remove faulty items.

Key aspects of return policies in Australia:

Consumer Guarantees:

Products must meet basic standards like being of acceptable quality, matching descriptions, being fit for purpose, and coming with full ownership.
Proof of Purchase:

Businesses can ask for proof of purchase, such as a receipt or order number, when a consumer requests a return.

Major vs. Minor Problems:

If there's a major problem (unsafe, serious defect, etc.), the consumer can choose a refund or replacement. For minor problems, the business can offer a repair instead.

Change of Mind:

Generally, a store doesn't have to offer a refund or replacement if a customer simply changes their mind.

Voluntary Warranties:

Businesses can offer additional guarantees beyond the consumer guarantees, which may include refunds, replacements, or repairs.

Online Purchases:

The same consumer rights apply to online purchases, provided the business is based in Australia.

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